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Privacy

Privacy policy

How Appart-One collects, uses and protects your personal data, in accordance with the GDPR.

The purpose of this privacy policy is to inform you of how Appart-One collects, uses and protects your personal data when you use the https://www.appart-one.com website.

1. Data controller

The controller responsible for processing personal data is Appart-One, represented by its president OBEO Asset Management.

For any question relating to your personal data, you can write to communication@appart-one.com.

2. Data collected

We only collect the data you provide to us voluntarily via the site's forms:

  • Contact form
  • Booking / stay enquiry form
  • Newsletter sign-up
  • Professional forms (business travel, seminars, long-stay)

The information collected may include: surname, first name, email address, telephone number, the relevant destination (aparthotel), desired stay dates and, for professional enquiries, your company name and the details of your requirement.

3. Purposes of processing

Your data is used to:

  • Respond to your request for information or booking
  • Process your booking and organise your stay
  • Send you the requested documents or confirmations
  • Handle professional enquiries (companies, seminars, long-stay)
  • Improve our service and the quality of our welcome

4. Legal basis

Processing is based on two legal grounds (Article 6 of the GDPR):

  • The consent you give us when filling in a form
  • Appart-One's legitimate interest in responding to your commercial requests and in managing the ongoing relationship

5. Retention period

Your data is kept for three years from your last contact with Appart-One (last request, last exchange or last visit). After this period, it is deleted or anonymised, unless there is a legal obligation to keep it for longer (accounting, rental agreement, etc.).

6. Recipients of the data

Your data is intended exclusively for Appart-One's internal teams (sales and operations) in charge of handling your request. It is never sold or transferred to third parties for commercial or advertising purposes.

The site is hosted by Cloudflare, Inc. (a global network with points of presence in the European Union). Forms are processed via a Cloudflare serverless function and then routed by the transactional email service Brevo (a French company, with servers located in the European Union). Any transfer outside the European Union is governed by the Standard Contractual Clauses approved by the European Commission, guaranteeing an adequate level of protection in accordance with Article 46 of the GDPR.

7. Cookies and trackers

Appart-One uses Plausible Analytics, a privacy-friendly European audience measurement solution:

  • No cookie placed on your device
  • No personal identifier collected
  • No data passed to third parties (advertising, profiling)
  • Aggregated and fully anonymised statistics

The site therefore does not use a cookie consent banner, since no tracking cookies are used.

8. Your rights

In accordance with Articles 15 to 22 of the GDPR, you have the following rights over your personal data:

  • Right of access to the data concerning you
  • Right to rectification of inaccurate data
  • Right to erasure (right to be forgotten), subject to conditions
  • Right to data portability
  • Right to object to processing, in particular for marketing purposes
  • Right to restriction of processing

9. Exercising your rights

To exercise any of these rights, send your request by email to communication@appart-one.com, specifying the subject of your request. We undertake to respond within a maximum of one month. Proof of identity may be requested in the event of reasonable doubt.

10. Complaint to the CNIL

If, after contacting us, you believe that your rights are not being respected, you may lodge a complaint with the French data protection authority (CNIL — Commission Nationale de l'Informatique et des Libertés):

11. Security

Appart-One implements appropriate technical and organisational measures to protect your data against loss, alteration, disclosure or unauthorised access: HTTPS connection, secure hosting, access restricted to authorised persons.

12. Changes to the policy

This privacy policy may be amended at any time to reflect legal, technical or organisational developments. The applicable version is the one published on the site on the date of your visit. We invite you to consult it regularly.