Your stay, before, during and after.

Travel light! You have a towel kit including 1 bath towel and 1 hand towel per person, 1 bath mat per apartment and shower gel. An additional kit is available on request (optional). Beds are made for your arrival, so there is no need to bring your own sheets.

Yes. At Appart-One, your bed is made for your arrival with firm and soft pillows and a snug duvet. Pillows, blankets, sheets and towels are all provided.

Depending on the configuration: a double bed or a twin bed (two single beds joined by a zip or Velcro) for optimal comfort.

Yes, for children under 2 years old (travel cot). Please contact your Appart-One in advance to check availability and to book.

No. To guarantee your comfort, it is not possible to add an extra bed.

Yes, all kitchens are equipped: crockery, cooking utensils, fridge, hob, microwave, etc.

No, all our apartments are non-smoking. A surcharge will be applied if this rule is not respected.

On our website: Visa and Mastercard bank cards. By phone: Visa, Mastercard and bank transfers.

Prices are per apartment and per night. The tourist tax is not included and is payable on site.

A deposit may be requested on your arrival. Contact your Appart-One for more information.

No. The stay is paid on the day of arrival, before collecting the keys. However, a payment guarantee (an amount held on your card) is mandatory to confirm the booking.

When booking, the total amount may be held on your card. If the guarantee cannot be validated (invalid card, insufficient funds, etc.), Appart-One may cancel the booking. On the day of arrival, the amount is charged, or the guarantee is collected if you do not pay.

No, unless they could not be provided on site.

Yes, with a surcharge per night. Cats and dogs under 30 kg are accepted (maximum 2 per apartment). Category 1 and 2 (dangerous) dogs are prohibited. You must present the rabies certificate (health record book).

No. Minors under 18 must be accompanied by their legal guardian. Any booking or exclusive occupancy by a minor will result in immediate cancellation.

Free accommodation for children under 2 staying with their parents. A travel cot is available (subject to availability, on request in “Special requests”). Free breakfast for children under 6 if the parents have breakfast.

Generally Monday to Friday from 7am to 10am, Saturday and Sunday from 8am to 10am. Check the times for your residence.

Check-in is from 5pm. If you arrive after 7pm, contact reception to arrange the details. Check-out must be before 10am.

Yes. After 7pm, you must contact reception to arrange your arrival. Arrivals 24/7 are possible depending on the residence (safe with an SMS code or prior contact).

Yes. A phone number is displayed at reception and a member of staff is available for all your requests.

Contact your Appart-One quickly by phone or email (details on the residence page).

The invoice is issued automatically at the end of your stay. For any questions, speak to reception on site or to your booking partner.

TV, internet access, breakfast, apartment cleaning, laundry, parking… (depending on each Appart-One).

Online 24/7: real-time availability and secure payment. By phone 7 days a week (the establishment’s number, no surcharge). You can add special requests during step 1 of the booking.

Check your spam folder. If you cannot find anything, contact the establishment directly.

After booking, keep your transaction number and the confirmation received by email, then present them on arrival. They contain the directions, the times and the phone number of the residence.

You will need to deal directly with the relevant partner platform (Booking, etc.) and not with Appart-One, as the booking was made through them.